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Create a crisis communication protocol

As part of your BCP, it’s important to establish a crisis communication protocol to provide employees and customers with updates and critical information. The protocol should include the following

:• A chain of command: A chain of command allows for information to be shared efficiently and ensures that all personnel receive proper information in the event of a disaster.

• Pre-scripted messages: Eliminate confusion by pre-scripting messages that will be shared with customers, employees and the public in the event of a disaster

.• A bi-directional communication network: Allow for communication to occur in multiple directions to efficiently pass information in the midst of a disaster.



 

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